Refund and Returns Policy
Effective date: 10 September 2026
This Refund and Returns Policy explains how returns, cancellations, refunds, exchanges, damaged deliveries, and order issues are handled for products purchased from TransMaxContainer, including containers, cabins, modular buildings, flat-pack units, storage units, welfare units, tanks, toilets, and related site equipment.
Because many of our products are large, heavy, delivered by specialist transport, customised, refurbished, pre-owned, or prepared for a specific customer/site, returns are handled differently from small parcel retail goods. Please read this policy carefully before placing an order.
1. Contact us before returning any item
Do not send or return any product without contacting us first. To request a return, cancellation, refund, exchange, or delivery issue review, email support@transmaxcontainer.com or contact us through the website with your order number, contact details, product name, delivery address, photos where relevant, and a clear description of the issue.
2. Return eligibility
Returns may be accepted where:
- The wrong item was delivered.
- The product is materially different from the description or agreed specification.
- The product is damaged on delivery and the damage is reported promptly with supporting photos.
- A return is required under applicable consumer protection law.
- We approve the return in writing after reviewing the order circumstances.
To be eligible for a return, the product must generally be in the same condition as received, unused beyond reasonable inspection, not modified, not installed permanently, not damaged after delivery, and available for collection or return in a safe and accessible location.
3. Non-returnable or limited-return items
Unless required by law or agreed by us in writing, returns and refunds may be limited or unavailable for:
- Customised, modified, painted, branded, converted, fabricated, or made-to-order units.
- Products prepared, sourced, reserved, or altered specifically for your site or specification.
- Used or refurbished units where condition was disclosed, shown in photos, or accepted before purchase.
- Products that have been installed, altered, connected, damaged, loaded, moved from the delivery point, or used after delivery.
- Delivery, crane, haulage, installation, failed-delivery, waiting-time, access, collection, and third-party transport charges once incurred.
- Clearance, special-order, final-sale, or discounted items marked or agreed as non-returnable.
4. Reporting damaged, incorrect, or missing items
Please inspect your order as soon as it is delivered. Any visible damage, incorrect item, missing component, or delivery discrepancy should be reported to us as soon as possible, preferably within 48 hours of delivery, with photos and a description of the issue. Prompt reporting helps us investigate with transport partners and resolve the matter quickly.
If damage is visible at delivery, note it with the driver or delivery provider where possible before accepting the delivery. Do not use, modify, install, or move a damaged or incorrect item until we have reviewed the issue, unless moving it is necessary for safety.
5. Cancellations before dispatch or preparation
You may request cancellation before your order is dispatched, collected, prepared, customised, reserved, or otherwise committed to fulfilment. If cancellation is accepted, we will refund eligible amounts paid, less any costs already incurred such as payment processing, preparation, sourcing, booking, inspection, storage, or transport costs where applicable.
Orders that have already been dispatched, collected, customised, or prepared for delivery may not be cancellable without charges.
6. Return transport and collection costs
For large containers, cabins, modular units, and site equipment, return transport usually requires specialist collection. Unless the return is due to our error, a proven fault, or a legal requirement, the customer is responsible for return transport, collection, access, loading, waiting-time, and related costs.
The product must be accessible for safe collection. Failed collection attempts, unsafe access, blocked access, incorrect site information, or delays may result in additional charges.
7. Refunds
Once a returned product is received and inspected, or once a refund is otherwise approved, we will notify you of the outcome. Approved refunds are normally issued to the original payment method where possible. Processing times vary depending on banks, payment providers, and the original payment method.
Refunds may be reduced for loss in value, damage, missing parts, use beyond inspection, modifications, failed collections, unpaid charges, return transport costs, restocking costs, or other costs allowed by law and applicable to the order.
8. Exchanges and replacements
Where appropriate, we may offer a replacement, repair, exchange, partial refund, collection and re-delivery, or another practical remedy. The available remedy depends on the product type, condition, fault, delivery location, availability, and applicable legal rights.
9. Customer responsibilities
Customers are responsible for providing accurate delivery details, checking site access, confirming product suitability, ensuring any required permissions are in place, arranging safe unloading/access where agreed, and reviewing product specifications before purchase. We may ask for site information before delivery to reduce the risk of failed delivery or unsuitable placement.
10. Your legal rights
This policy does not limit any mandatory rights you may have under applicable consumer protection, distance selling, product quality, or other laws. If a term in this policy conflicts with mandatory legal rights, the mandatory legal rights will apply.
11. How to request help
For returns, refunds, exchanges, cancellations, or delivery issues, contact TransMaxContainer at support@transmaxcontainer.com. Please include your order number, product details, delivery address, photos if relevant, and a clear description of the issue.